Shipping Policy

WITHIN AUSTRALIA

We offer a shipping time frame of 5-7 business days from the date of order.

All orders will be processed within this time frame and shipped to your designated address. We use reliable carriers to ensure that your order arrives safely and promptly.

​The items are sent from Sydney via Australia Post and delivery times will vary depending on the postcode the items are being sent to. Once an item has shipped from us, you will receive an email notification with a tracking number and how to track the item.

​​INTERNATIONAL

We offer a shipping time frame of 10-15 business days from the date of order. All orders will be processed within this time frame and shipped to your designated address. We use reliable carriers to ensure that your order arrives safely and promptly.

​We use Australia Post To ship items internationally. The items are sent from Sydney and delivery times will vary depending on the country the items are being sent to. The standard delivery time is 10-15 business days. Please allow extra time for delays during busy periods.

​Once an item has shipped from us, you will receive an email notification with a tracking number and how to track the item. Marley Valentine is not responsible for any additional international custom fees. We do our best to ensure the items are marked correctly to avoid additional fees.​

DELAYS & MISSING DELIVERIES

We understand that sometimes things don't work out right and parcels may be delayed or lost in transit. While we provide you with a tracking number, should you need any further assistance in locating your parcel, please contact us and we will do our best to assist you in receiving your items in a timely manner.